Home / Shipping & Returns
Shipping & Returns
When we receive your order, we will process and ship it as soon as possible and dispatched on one of our courier partners. Please allow up to five working days for your order to arrive once you have received the tracking number. When your order is sent to you, we will email you the tracking number to keep track of your new purchase. Any delays that our courier partners are experiencing are unfortunately out of our control.
Occasionally some orders are sent directly from our external suppliers’ warehouse, where this is the case there may be a slight delay. However, this will be minimised as much as possible, and you should still receive your order within the five working days target.
We will need you to provide us with a complete physical address to ensure there are no delays in receiving your order. At this stage, we can only ship orders within New Zealand.
We will ship your order using either NZ Post or Post Haste Couriers. You should receive a tracking link with your order shipment & tracking number email; however, if this does not arrive, you can track your order on the links below.
We have standard shipping rates which apply to all orders. These can be seen in the table below.
|Nationwide standard courier for all orders||$9.00|
|Nationwide Rural Delivery for all RD addresses||$13.00|
Returns & Refunds policy
If you need to return something, please get in touch with us to get that process started for you. We allow returns and exchanges on certain products within 14 days that are unused and still in original packaging. We offer a full refund minus any shipping costs that may have been incurred with sending you the order in the first place.
There are some exceptions to this returns policy, they are;
- Any items on sale or clearance are unable to be returned.
- Gift Cards
- Any items that are used/open or the packaging is significantly damaged.
If you find that you have received a faulty product, please let us know so we can get the warranty assessment process started for you. The warranty process can take up to 4 weeks for assessment and resolution. However, it is often faster than this.
Any returns, including warranty assessment, will need to be sent back to us at your own cost and risk. We are unable to be responsible for any items before we receive them. We recommend using a signature courier to return items for your peace of mind.
Love Your Meal Guarantee terms & Conditions
- Only one meal per order can be claimed under the Love Your Meal Guarantee.
- Customers must have contacted Venture Outdoors NZ via email or Facebook to discuss food options and provide accurate answers to any questions to ascertain the food recommendations.
- All costs associated with shipping the products to the customer are excluded from the refund provided.
- Venture Outdoors NZ reserves the right to decline any Love Your Meal Guarantee claims where it appears that this is being used fraudulently.
- Only the original purchaser may make a claim with the Love Your Meal Guarantee.
- Love Your Meal Guarantee only applies to food; all accessories are excluded.
- Any family-size meals are excluded from the Love Your Meal Guarantee.
- Claims must be made within 30 days of receiving the products ordered.
- All Love Your Meal Guarantees will be refunded as store credit, unless otherwise agreed by Venture Outdoors NZ staff.